What to do right now
Call us before you start unplugging things. A lot of POS problems are one setting, one cable, or one stuck update, and we can often spot it on the phone in a few minutes. If we can take a secure remote session, we do that next. If the problem is physical, a terminal, a printer, a switch, wiring, we drive out.
What we check
- The terminal itself. Frozen screens, boot loops, dead touchscreens.
- Receipt and kitchen printers that stopped talking to the system.
- Card readers and payment connections.
- The network behind it all. A bad switch or router takes every register down at once.
- The back-office computer or server the POS depends on.
We work on retail and restaurant systems across the Bend. If we have not seen your exact brand, we say so up front and find out fast.
How fast
Phone help starts the moment you call during business hours. Remote sessions usually start within the half hour. On-site is often the same day, especially in Corpus Christi, Alice, and the towns close to Highway 44 and 359. We tell you honestly when we can be there before we roll.
Towns we cover
We are based in Alice and in Corpus Christi most mornings, so most of the Coastal Bend is a short drive for us. We take service calls in Corpus Christi, Alice, Kingsville, Orange Grove, San Diego, Beeville, Robstown, Calallen, Portland, and the towns in between.
After the fire is out
Once you are ringing sales again, it is worth asking why it went down. We can set up your POS the right way, put the network behind it on solid gear, and add backups so the next surprise is small. A lot of shops move to managed IT after their first bad register day.